Ethics, Integrity, and Transparency


As an ICF-accredited provider, FastTrack Coach Academy adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. See the ICF Code of Ethics for more information.

Additionally, FastTrack Coach Academy commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We engage in honest, transparent sales practices insuring a safe and ethical sales environment. Furthermore, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.


Values/Mission/Vision/Learning Philosophy and Diversity/Equity & Inclusion Statement


Mission: FastTrack Coach Academy's mission is to train effective, professional, caring, inspirational, visionary executive, business and life coaches.

Vision:  FastTrack Coach Academy is a highly-respected coach training program that brings a positive psychology and a character coaching approach to its work. We train vibrant coaches to bring energy, enthusiasm and a positive approach to the work they do with their clients. Our coaches both support and challenge clients to step outside of their comfort zones into their courage zones. FastTrack coaches are change-agents who help clients find a good fit between the clients' strengths, interests and talents and the demands of the environment at work and at home.

Learning Philosophy: FastTrack Coach Academy supports "Character Coaching," the belief that every person is unique, bringing their own strengths, perspectives and growing edges to coach training and the world they interact with.  FastTrack encourages participants to craft their own coaching presence from myriad coaching tools, techniques, strategies and models we offer.  FastTrack knows that the most significant way participants learn to coach is by coaching - that good coaching rests on a lot more than theory - so practice coaching is part of every class, and each participant works with a study buddy.  Course facilitators are non-judgmental and encouraging, as participants learn coaching skills and may sometimes be transitioning from a consulting to a coaching framework. 

FastTrack Coach Academy provides a strong foundation for work as either/both an internal or external coach.  Something we've learned from our years of offering coaching training is that participants come to coaching training with the expectation of learning a lot about the professional coach's skill set, and they do.  They do not come with the expectation of learning a lot about themselves, and they do: FastTrack offers participants the opprortunity for deep professional and personal learning.

Diversity, Equity and Inclusion: Diversity, Equity and Inclusion is a foundational principle of FastTrack Coach Academy.  In practice what that means is a core commitment to an inclusive and welcoming learning environment for all participants, where differences are respected and valued and where participants are trained to look for and be sensitive to client contexts like culture, socio-economic status, race, gender, age, etc. Participants are also trained to be sensitive to issues related to privilege, bias, stereotypical thinking & behavior, and increasing trust & safety.



Disability/Discrimination & DEIJ Policies

General Disability Policy:

FastTrack Coach Academy supports individuals with disabilities and is committed to providing disabled individuals access with reasonable accommodations. In addition, FastTrack Coach Academy prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities.

FastTrack Coach Academy is committed to providing reasonable accommodations in compliance with all local, state/territory, and federal laws. Individuals with questions about this policy, or who wish to request accommodation should contact Susan Sussman at 484-362-850, or susan@fasttrackcoachacademy.com

Able to accommodate learning disability:
Our goal is to create a learning environment which meets the needs of each individual student. We are able to accommodate a variety of learning disabilities to make our program more accessible. Please contact Susan Sussman before enrolling to determine if your needs can be

DEIJ Statement:

As a member of the ICF community, FastTrack Coach Academy ascribes to the core values of integrity, excellence, collaboration and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging and justice. We place diversity, inclusion, belonging and justice at the forefront of all of our decisions. As we continue the journey toward our vision, we commit to valuing the unique talents, insights and experiences that every coach and client brings to the world.

Non-Discrimination Policy:
It is the policy of FastTrack Coach Academy that:
• Recruitment and hiring of all personnel is conducted without discrimination against any
individual with regard to race, age, religion, color, creed, national origin, gender, sexual
orientation, gender identity, marital status, disability, or veteran status.
• All staff and personnel will not discriminate against any employee or participant because of
race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity,
marital status, disability, or veteran status.
• All individuals are welcome to participate regardless of race, age, religion, color, creed, nationalorigin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
• All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Participants who wish to report discrimination are encouraged to follow the grievance procedure outlined in the Grievance Policy. FastTrack Coach Academy will promptly investigate all claims and reports of inappropriate conduct.

 Grievance Policy:

FastTrack Coach Academy seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance
regarding presentation or content, facility concerns, or instructor/faculty behavior. All
grievances will be addressed to the best of our ability to prevent further problems.
A process for filing grievances can be found below:

  1. A participant should first attempt to resolve the issue directly with the educator/trainer,
    staff, or participant with whom they have an issue. If participants are not comfortable
    approaching the individual, they can proceed to step
  2. If participants are not comfortable approaching the individual with whom they have a
    grievance, or are unable to resolve the issue directly, participants should submit a
    written grievance to the director within10 days. The director will
    review the issue and talk to the student within (7) days of receiving the complaint. The
    program manager will work with all parties involved to resolve the issue.
  3. If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Susan Sussman for review. This appeal should include the original complaint
    and reason(s) the participant is unsatisfied with the resolution attempt(s).
  4. Appeals are reviewed and a written response will be provided to the participant within (10) days.
  5. All appeal decisions are final.


In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings.
If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor immediately. You will be expected to complete the
session materials, review the session recording, and complete a coaching session outside the live
session to make up for the missed session.

If you need to miss more than 6 class sessions, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss any mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to Susan@fasttrackcoachacademy.com

Partial Completion Policy

FastTrack Coach Academy will not offer credit for partial completion of our coach training course.  You must complete the entire course to receive credit. Individuals with questions about this policy are encouraged to contact Susan Sussman at susan@fasttrackcoachacademy.com

Cancellation/Rescheduling Policy

FastTrack Coach Academy may cancel or reschedule trainings at its discretion. We are not responsible for costs, outside of course fee refunds, that may be incurred by participants as a result of such cancellations or rescheduling. Additional courses are added based on enrollment.

FastTrack Coach Academy will notify participants at least two weeks in advance of a training cancellation, unless an unforeseen emergency deems it necessary to cancel a class in short order. Course fees will be refunded to each participant or applied to a future course at the participant's discretion.

 Payment Policy:

All registrations are secured on a first-come, first-served basis. Participant registration in a course is dependent upon receipt of payment in full or at minimum the initial installment of a payment plan (when applicable). We accept online payments by debit or credit card and will invoice a payment link upon request. All payments will be in U.S. dollars. In addition, payments must be made in full before participants will receive a certificate of course completion.

Refund Policy:

If a participant withdraws from the course before Lesson 3, FastTrack Coach Academy will refund 90% of the payment received. After that time, we offer credit towards a future course.    

Transfer of Credit Policy:

FastTrack Coach Academy does not accept transfer credits from other coach training programs and requires that incoming participants take the program from beginning to end to obtain a Level 1 certificate, regardless of previous coach training hours.

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